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Getting Help with Wicked Academy Problems

If a client reports trouble logging in or using courses at TheWickedAcademy.com, there are a couple things to check and then the ticket might be escalated to Client Engagement Academy.
 
First, make sure they have been granted access to the course and they have the appropriate tags applied.
 
 
After that, if the client still can't access the courses as expected, open a ticket with Client Engagement Academy.
 
 
Provide a description of the problem, with a video or screenshot if available, as well as a clearly step-by-step description for reproducing the problem to demonstrate the outcome and a description of the expected desired outcome.