How To Manage Your Billing Information

This document is for account admins/owners who want to update their Credit Card, Billing Email, and/or Billing Address.

On this Page

• Introduction
• Steps to Updating Your Billing Information
  • Steps To Update Your Credit Card
  • Steps To Update Your Primary Billing Email
  • Steps To Update Your Primary Billing Address
• FAQ

Introduction

This guide provides clear, step-by-step instructions for updating your credit card, primary billing email, and billing address. Additionally, it provides answers to the most common billing-related questions that we receive. With this guide, you'll have all the information you need to efficiently manage and update your billing details in Wicked Reports.

Steps To Updating Your Billing Information

Keeping your billing information up-to-date is essential for uninterrupted access to Wicked Reports. This section outlines how to update your:

• Credit Card
• Primary Billing Email
• Billing Address

Each process includes straightforward instructions, and you can jump directly to the section you need using the hyperlinks above.

Steps To Update Your Credit Card

1. Log in to your Wicked Reports account
2. Hover over your Avatar, then select Update Billing Info
   
3. Click Send to finish logging in to your Billing Portal.
   
   Your Billing Portal automatically populates with your account's Billing Email Address when you click "Update Billing Info. If you have trouble logging into your Billing Portal, please contact Customer Support.
   
   
   
4. Select the Pencil below next to your Current Plan
   
   
5. Select the Add Payment Method option
   
   
6. Fill in your billing information, then select Update
   

Steps To Update Your Primary Billing Email

1. Contact Customer Support
2. Request a Primary Billing Email Change
3. Provide your current Primary Billing Email and the requested Primary Billing Email.
4. Wait 1-3 business days for confirmation on the update

Steps To Update Your Primary Billing Address

1. Log in to your Wicked Reports account
2. Hover over your Avatar, then select Update my Billing Info
   
3. Click Send to finish logging in to your Billing Portal.
   
   Your Billing Portal automatically populates with your account's Billing Email Address when you click "Update Billing Info. If you have trouble logging into your Billing Portal, please contact Customer Support.
   
4. Select Update Information
   
   
5. Fill in your billing information and select Save
   
   

FAQ:

1. What should I do if I see the "Credit Card Expiring Soon, Click Here to Update" warning?
   If you see this error, please remove the expired card from your billing account. The error should then disappear within 24 hours.
2. Why can't I access the Billing Information Page?
   If your account has the user-permission access level, then you will not be able to access the Billing Information Page, Authorization Page, or Manage User page.