Billing
      Back to home
      1. Wicked Help Center
      2. 5. OTHER RESOURCES
      3. Billing

      How To Manage Your Billing Information

      This document is for account admins/owners who want to update their Credit Card, Billing Email, and/or Billing Address.

      On this Page

      Introduction

      This guide provides clear, step-by-step instructions for updating your credit card, primary billing email, and billing address. Additionally, it provides answers to the most common billing-related questions that we receive. With this guide, you'll have all the information you need to efficiently manage and update your billing details in Wicked Reports.

      Managing your billing information in Wicked Reports is straightforward, but it does require Admin Level Access. If you are not an Admin Level user, you’ll need to coordinate with someone in your organization who has the necessary permissions. 

      How to Log In to Your Billing Portal

      1. Log in to your Wicked Reports account
      2. Hover over your Avatar, then select Update Billing Info
      3. Click Send to finish logging in to your Billing Portal.

        Your Billing Portal automatically populates with your account's Billing Email Address when you click "Update Billing Info. If you have trouble logging into your Billing Portal, please contact Customer Support.

      How To Update Your Credit Card

      1. Log In to your Billing Portal
        Click here to learn How to Log In to Your Billing Portal
      2. Select the Pencil below next to your Current Plan

      3. Select the Add Payment Method option

      4. Fill in your billing information, then select Update

      How To Update Your Primary Billing Email

      1. Contact Customer Support
      2. Request a Primary Billing Email Change
      3. Provide your current Primary Billing Email and the requested Primary Billing Email.
      4. Wait 1-3 business days for confirmation on the update

      How To Update Your Primary Billing Address

      1. Log In to your Billing Portal
        Click here to learn How to Log In to Your Billing Portal
      2. Select Update Information

      3. Fill in your billing information and select Save

      How to Access Your Invoices

      1. Log In to your Billing Portal
        Click here to learn How to Log In to Your Billing Portal
      2. Scroll down to the Invoice History section to review and print your invoices

      FAQ:

      1. What should I do if I see the "Credit Card Expiring Soon, Click Here to Update" warning?Credit card Error
        If you see this error, please remove the expired card from your billing account. The error should then disappear within 24 hours.
      2. Why can't I access the Billing Information Page?
        If your account has the user-permission access level, then you will not be able to access the Billing Information Page, Authorization Page, or Manage User page.