Tracking Intercom Chat Leads with Wicked Reports

Scenario #1 - I want to send the Intercom chat leads directly to wicked

1. Requirements
• Must have Zapier
2. Create zap Intercom to Wicked custom click
   • Map these fields
• Zap trigger event "New Lead"
• Email
• IP
• Created on
• UTM values of “intercom chat”
• "OTHER” override value
3. Test
• Incognito to a page with chat
• Type in test email
4. Verify inside of Wicked Clicks API verification

Scenario #2 - I already have an integration between Intercom and my CRM and would like to update that to send the data from my CRM to Wicked.

1. Requirements
• Must have Zapier.
• CRM must have HTTP post capability
• CRM must allow custom fields to be HTTP posted
2. Create CRM custom fields
• IP
3. Create CRM HTTP Post campaign/functionality
• Create Campaign that starts when a Tag is added to the New Lead
• HTTP post like we did inside of Infusionsoft
4. Update Zap Intercom to CRM
• Zap trigger event of new lead
• Intercom
• Map these fields in InfusionSoft or other CRM

• Email
• IP
• Tag name to start Campaign for HTTP Post to run
1. Test
• Incognito to a page with chat
• Type in test email
2. Verify inside of Wicked Clicks API verification