Sometimes contacts opt-in to your list with one email and then go on to buy with a different email address. Because Wicked Reports connects the customer journey points by email address, this can create a disconnect between your First Click & First Optin attribution and your Last Click Attribution. Why? The first email address receives First Click and First Optin credit, while the second email receives Last Click credit.
Note: Re-optin attribution will be credited to whichever email address was used for the re-optin.
Note: Re-optin attribution will be credited to whichever email address was used for the re-optin.
To address this issue, we now provide the ability to link the email addresses together and merge the click histories for one person known to have multiple email addresses.
To accomplish this, log into your Wicked Reports account and navigate to the Customer LTV report under the Reports Menu.
Search for the buyer's email. In my case, I know that andyd@wickedreports is the buyer, but that he originally joined our email list as andy@wickedreports, so I'm going to look for andyd@wickedreports.com. Click on the found record and then go to the Contact ID Details tab for this contact.
On the Contact ID details tab for the buyer, click the Link Contact button and enter the original opt-in email address.
Once the contacts are linked, you will see that indicated along with the combined LTV and merged click history for the person including all linked email addresses.
