What information do I need in my Order CSV request?

The information needed in your Order CSV for Wicked Support to Troubleshoot Discrepancies


There is an expected variation of up to 3% between Wicked order data and source order data. This is typically caused by the two softwares calculating net revenue slightly differently, and timezone differences with order processing.

Click here to learn the step-by-step instructions on how to troubleshoot order discrepancies.

Required Order CSV Columns:

  1. Source System
  2. OrderID
  3. Email
  4. Order Total
  5. Order Date & Time
  6. Order Status

Optional Order CSV Columns:

  1. Customer Name
  2. Cardholder Name
  3. Payment Status
  4. Order SubTotal
  5. Line Item SKU

  6. Billing Address
  7. etc...