This document is for Media Buyers, Brand Marketing Directors, and Brand Owners looking to understand how to use New Lead Cohort reporting to optimize new lead acquisition costs vs customer lifetime value.
Common Marketing Optimization Scenarios that New Lead Cohort Reporting can Solve
- Focus on lowest cost per lead possible instead of setting your cost per lead goal accurately?
- Receiving a report from your media buyer on your cost per lead and having no idea if this is a “good” number?
- Sick of focusing on cheap leads and having no clue if they turn into profitable customers?
- New lead campaigns are rarely ROI positive in the first few weeks after launch?
- Working hard to get repeat buyers, subscription recurring sales via your monthly ecom boxes, or membership course subscription sales and not sure when/how the lifetime value is accumulating?
Why You Need This
Setting a correct cost per lead can be more challenging than you think. While everyone wants more leads, as cheap as possible, that type of thinking can lead to a focus on cheap leads at the expense of good leads. Many times leads are cheap because they aren’t any good.
Campaigns that generate new leads don’t look profitable until those leads buy. The new leads can sometimes (unfortunately) take weeks or months to buy. This causes media buyers to favor quick sale campaigns, often at lower initial value, due to the shorter path to ROI. This may or may not be a smart move - cohort reporting can let you know the answer.
Volume or value is a never-ending media buying debate - cohort analysis can guide your specific business to the right answer for your marketing at this point in time.
How to use the New Lead Cohort Report
The New Lead Cohort report looks at all new leads created in a specific time bucket from the CRM you have integrated Wicked Reports with, and then their actual lifetime value based on the order system you have integrated with Wicked Reports. Cohort Analysis is done on auto-pilot for you!
I especially like this report because it can give valuable optimization insights even before Wicked Reports has tracked a click or attributed a sale.
You can run this report without changing any filters, simply click “Apply Filters”. I suggest putting a best cost per lead guestimate into the “Estimated Cost per Lead” filter field so that you can take advantage of the automatic break-even calculation.
The results of the New Lead Cohort report show the quantity and value of a lead as it accrues lifetime value over the date interval & time range selected.
The primary use cases of this report are to optimize paid media bidding & budget based on the following insights:
- How to determine break-even date on your new lead acquisition paid media campaigns
- How to determine how long it takes for you to make an acceptable profit on your lead
- How to optimize what you can pay for new leads
- How to evaluate your customer value maximization efforts
- How to find paid media that leads to the highest value customers
Let’s look at the report & filter fields and then walk through the report use cases below.
|Report Field Name||Report Field Description|
|Lead Acquisition Month||The month that the new lead was created in your CRM.|
|New Leads||The number of new leads created in your CRM For that month.|
|Total Customers||How many of the new leads became customers in the time range of the report.|
|Days Until Breakeven||We take the cost per lead * the number of leads and compare it against the revenue the leads generate from the orders you have integrated with Wicked Reports. The moment that the revenue over time eclipses the cost per leads from the time period, you’ve hit breakeven.|
|Lead Value Day 0||The revenue from the leads on the same day that the leads are first detected in your CRM|
|Month 1 (or other date intervals displayed based on your filter selections)||The accumulated revenue of all the leads for the time period of the row divided by the number of leads on the row.|
Here are the New Lead Cohort report filter options and descriptions:
Row Interval - The default time increment to use for each column.
Date Range Selector -What time period to use for the leads and revenue data to be analyzed.
Estimated Cost per Lead - This value is used to determine the breakeven point in days of the cohort.
Source - The marketing source that created the new lead. Leave blank to consider all leads created in the time period irregardless of source.
Medium - The marketing medium that created the new lead. Leave blank to consider all leads created in the time period irregardless of medium.
Campaign - The marketing campaign that created the new lead. Leave blank to consider all leads created in the time period irregardless of campaign.
Content - The marketing content that created the new lead. This could be the Facebook ad, Google Ad Group, or specific organic landing page that led to the new lead creation. Leave blank to consider all leads created in the time period irregardless of content.
Term - The marketing term that created the new lead. This could be the Facebook adset, Google keyword or display URL,, or other specific targeting that led to the new lead creation. Leave blank to consider all leads created in the time period irregardless of term.
Gross/Net - Revenue filter that will show either gross or net amount. The gross/net calculation is highly dependent on your order system integration. Read more on how we calculate gross vs net revenue here.
Marketing Optimization Tips
If you currently have a Max CPA/Lead cost on a Google smart bidding campaign and your bid is lower than what you have discovered in the New Lead Cohort Report, raise your Google smart bid. The Google algorithm most likely will maximize your conversions at a better overall ROI by either bidding on more valuable potential leads or increasing your lead volume. Let Wicked & Google help you with this.
When you are running Facebook cold traffic campaigns have excluded your email list, you can use the New Lead Cohort Report to see the exact point in time the leads are becoming ROI positive (if ever). If the timeframe until ROI positive is acceptable, you can buy leads at a short-term loss.
Adjust your bids so that you are hitting your profit goals in an acceptable time frame. The balance between “make as much profit as possible on each lead” vs. “make as much from as many leads as possible due to the quantity of leads” is a fickle balance you must decide..
Product Costs are not included in this report. You will want to add a blended product cost to the “Estimated Cost per Lead” field. If you have a lot of products with wildly different costs, consider our Product Purchase Cohort report.
If you filter on the fields Source, Medium, Campaign, Content, or Term, and do not see revenue, this means you either do not have any New Lead attribution for the value selected or your revenue was not loaded for the time period.
There is a chance that the lead value for the last period in the cohort may match the period before it. For example:
This happens when your customers for that cohort and period haven't yet bought for the specified period. This is normal and will adjust as your customers do purchase.
Wicked can report on any historical tracking information you have collected in your CRM or home-grown tracking tool and then perform New Lead Cohort analysis on those combined data sources. See how to import historical tracking data here.