Everything to know about the Stripe to Wicked Reports integration.
Table of Contents
- Why people integrate Stripe & Wicked Reports
- Integration Requirements
- How to integrate Stripe with Wicked Reports
- What Happens After Integration
- Non-Stripe Orders
- Upsell Orders and Software
- Subscription Attribution and Reporting
- Product Attribution and Reporting
- Cohort Reporting
- Gross vs Net Revenue Reporting
- Other
- Testing & Troubleshooting
- FAQ
Why people integrate Stripe & Wicked Reports
- Looking to get ROI on Google & Facebook ad spend
- Leads take time to buy from your CRM and want to connect customer lifetime value from Stripe revenue back to ad spend
- High value subscription customers and you’d like the recurring purchase to track back to the top and middle of the funnel ad clicks
- Ad Platform conversion tracking is taking credit for email abandoned cart campaigns that are actually converting the sales
- Pixel conversion is inaccurate, missing subscription conversions, inaccurate ROI, or taking credit for other channel’s conversions.
Integration Requirements
The Stripe setup process is fast and simple with our Stripe Integration Wizard.
If you already are using another native integration to send ALL your orders to Wicked (e.g. Shopify, Ontraport, etc), then do NOT authorize Stripe. This will cause duplicate orders.
What Happens After Integration
- Historical Orders
Wicked Reports will retrieve your entire Stripe order history for cohort and customer lifetime value reporting. - Order Tracking
You will need to place our tracking code on your entire checkout process:- Option #1 (works with most carts) - Follow the directions on our tracking code help doc to deploy the code.
- Option #2 - If Google Tag Manager is allowed on the cart, you can create a Wicked Reports tag to fire - Read the Google Tag Manager help doc.
- Option #3 - The Thank You page hack is not ideal but does work fine, read about the Thank You Page hack or work with your Wicked Onboarding rep to get this setup.
- When will I see my data?
Each morning, at about 12 pm UTC, Wicked Reports updates its database. This is when we retrieve the previous day's Stripe orders, attribute them back to clicks, leads, and ad spend, and update your reports.
Orders Outside Your Stripe Account
If you also have orders happening outside of the ones appearing in your Stripe account each day, you can authorize another order source from the Setup->Authorizations menu.
Only authorize additional order sources that have unique orders not already found in your Stripe account. If you use Stripe to process your Shopify orders, you do NOT need to authorize Stripe with Wicked Reports, only Shopify.
Upsell Orders and Software
Wicked Reports works easily with CartHook. If you have different upsell software, we can possibly integrate, please discuss with your Customer Success rep. It is likely you will need to use our Order API to send us the Upsell orders.
Subscription Attribution and Reporting
If your subscriptions are managed inside Stripe, then Wicked Reports will detect and chain the subscriptions together. This allows for accurate, valuable customer lifetime value to be attributed to your marketing efforts.
That being said, if a Stripe charge doesn’t have an attached invoice, then our system won't recognize your order as a subscription. That's because we extract subscription data from the invoice itself. For us to natively track your subscriptions, you'll have to use Stripes native process for subscription management.
Any subscriptions tracked outside of Stripe's native subscription management process will not be automatically tracked by us. And, you'll need to reach out to support@wickedreports.com with the details of your subscription management system to see if we can chain together your subscriptions.
Product Attribution and Reporting
Wicked Reports reports off the product names that are in your Stripe account. If we cannot find products associated with your orders, then they will not be available in your Wicked Reports account.
- For Wicked Reports to pull in your product data, you'll need to have created product IDs and names within Stripe and then have them attached to customers and invoices at the time of sale.
- Alternatively, if the above is not available, then you'll need to store your product info within the metadata section of your Stripe transactions and we'll automatically pull it into your account. Your metadata should have a key called "products" (or something to that effect) and then a value which is the name of your product(s). If you have multiple products, it should be in a comma-separated list.
I.E. "products": "Product 1, Product 2, Product 3"
Without one of these two options in place, then Wicked Reports marketing attribution will still work but you will not be able to filter by product in your reports.
Cohort Reporting
Approximately 1 day after you have integrated Stripe and your CRM data (Klaviyo, ActiveCampaign, HubSpot, Drip, Infusionsoft, Ontraport, Mailchimp, OmniSend, etc) with Wicked Reports, you will have access to powerful cohort customer lifetime value reporting. You can take advantage of these reports before a single click is tracked or attributed!
Wicked connects the CRM lead information with the historical Stripe sales and revenue data so you can see time to 1st purchase, accumulated customer lifetime value by month, and time to break-even based on cost per lead and cost to acquire the customer.
Click here for our Complete Guide to Cohort Reporting.
Historical Tracking Data
Some of our clients already have tracking (or, attribution) data stored in their CRM from past effort's to track and attribute customer lifetime value back to ad spend. If you have this data, you can send it to Wicked Reports. We will then attribute your custom tracking data to Stripe sales & revenue.
Gross vs Net Revenue Reporting
Wicked's Gross Stripe revenue = Gross order amount
Wicked's Net Stripe Revenue = Gross order amount - discounts - refunds
Note: If we receive a charge with status = failed, Customer LTV report will show 'FAILED'. Everything else is 'APPROVED'.
Other Items
Wicked has the ability to skip charges that are transferred into your account. Please open a ticket with support to have this enabled in your account.
By default, $0 orders are imported from Stripe but ignored while processing data. This can be changed so that $0 orders are included during daily processing by opening a ticket with support@wickedreports.com. Once enabled, the account will need to be reprocessed and going forward, all $0 orders will be included in daily processing.
Testing & Troubleshooting
The Stripe Wicked Reports integration generally works without issue to bring in the sales from the previous day. The risk areas are subscriptions and products - they are dependent on how you setup and use Stripe. See those sections above.
How to test the tracking of a Stripe order
Stripe customers can use the Wicked Reports tracking validation tool.
- Go to Setup-> Tracking Validation
- Click on "Manually Validate URL" and then select the Sales Tracking option. Paste in your URL and start test
- After making the test purchase and reaching the thank you page, come back to Wicked Reports and click End Test.
How to Validate Wicked Report order and revenue data matches your store
Wicked Reports order count and revenue amount will usually match your shopping cart order system numbers.
If the numbers are off slightly, here are possible causes:
- Time zone differences between your source system and Wicked Reports (EST).
- Confirm you are looking at gross or net revenue in both systems.
- Orders that are entered with back-dates, edited days later, or deleted days later - Wicked misses those, we pull a day's orders one-time only.
**Note: When using Stripe, please confirm that you have all the required data integration requirements for a successful stripe integration with Wicked Reports.To confirm that we are properly pulling your Order Data, you can follow these steps:1) Go to Authorizations inside Wicked Reports
2) Confirm that you have Authorized the correct Stripe account for pulling Order Data
3) Open your Stripe account and confirm that Customers exist.
5) Select a Customer and confirm that they have EITHER an Invoice OR an Order (shown below). Without this information, we will not have revenue and ROI reporting from your Stripe data. We must have the purchases for the customers.
6) In Wicked Reports, go to the Customer LTV Report
7) Select the ORDER / UTM SEARCH Tab and make sure you are seeing your Order Data***
8) If you DO NOT see Orders during a selected time-frame in which you KNOW you have orders, that means we've not successfully pulled in your orders.*** This will take a day to populate, sometimes it takes 2 or more days if something is not correctly setup.
To validate and reconcile orders, we recommend starting with 1 day and using this process: My revenue doesn't match what I'm seeing in my shopping cart
It's the exact process our Customer Success team uses.
FAQ:
- Why do I have orders associated to no-email@stripe.com?
- All Stripe Orders which have NO Email Address associated with them will automatically be assigned to no-email@stripe.com. You can look up no-email@stripe.com in the customer LTV report to get a list of all the orders that do not have an email associated.